Terms of Service

Acceptance of Terms

By placing an order or using this website, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not proceed with an order or continue using the site.

Who We Are

Lombard Bespoke is a trading name of Belt And Band (Pty) Ltd, a company registered in the Republic of South Africa (Reg. No. 2016/195647/07). We design and handcraft bespoke leather watch straps made to individual customer specification.

Contact: jacques@lombardbespoke.com

The Order Process

Every strap we make is bespoke — crafted from scratch to your unique specifications. The process works as follows:

1. Enquiry — you submit your requirements via our Custom Order page or by email.

2. Specification discussion — we confirm all details with you in writing.

3. Written order confirmation — you receive a formal summary of your specifications.

4. Deposit invoice — we issue an invoice for the agreed price and a 75% deposit.

5. Production — your strap is handcrafted once your deposit is received.

6. Dispatch — your completed strap is shipped with a tracking number once the balance is paid.

No production begins until your deposit has been received.

Cancellations

Your order can be cancelled for any reason by notifying us in writing. Because workshop time and materials are reserved for your order as soon as your deposit is paid, the following cancellation charges apply:

— More than 14 days before your confirmed due date: we retain 25% of the order value, and the remainder of your deposit is refunded.

— 14 days or less before your confirmed due date: we retain the full 75% deposit. This is our production period, during which the leather is cut and labour is committed to your strap.

— Rush orders: a rush order has a 2-week turnaround and carries a rush fee of 30% of the order value, payable upfront with your deposit. Because production begins from the date of your order, the full 75% deposit and the rush fee are non-refundable from the date of payment, regardless of the due date.

Your due date is the completion date confirmed in writing in your order confirmation. Refunds are paid within 10 business days to the original payment method. Changes to your specification may be possible before production starts, at our discretion.

Payment & Deposits

Every order is quoted and invoiced in writing before any payment is requested. A deposit of 75% of the order value confirms your order (see Cancellations for the charges that apply if you cancel). Once it's paid, your strap is booked into the production schedule and the materials are set aside for you. The balance of 25% is payable before your strap is collected or dispatched. Prices depend on the materials, specifications and complexity of each order.

Lead Times and Delivery

Production lead times vary depending on the complexity of your order and our current workload. An estimated lead time will be communicated to you at the time of order confirmation.

Rush production with a 2-week turnaround is available for a fee of 30% of the order value, subject to workshop availability. Your order confirmation will state a due date, which is used to calculate any cancellation charges.

We make every effort to meet agreed timelines and will keep you informed throughout the process. However, Lombard Bespoke cannot be held liable for delays caused by factors outside our control, including but not limited to supplier delays, shipping carrier delays, customs processing, or force majeure events.

All orders are dispatched with a tracking number. International orders are shipped via a reliable courier service (typically DHL Express).

Exotic Leathers and Documentation

Crocodile leather straps are supplied with a CITES (Convention on International Trade in Endangered Species) certificate confirming the legal origin of the leather. Ostrich leather straps are supplied with a letter from the tannery confirming the species and origin of the leather.

It is your responsibility to understand the import regulations applicable in your country for exotic leather goods before placing your order. Lombard Bespoke supplies all required documentation but cannot be held responsible for delays, additional duties, or refusals at customs resulting from the import laws of your country.

Intellectual Property

All photographs, designs, written content, and branding on lombardbespoke.com are the property of Belt And Band (Pty) Ltd. You may not reproduce, copy, or use any content from this website without prior written permission.

Photographs of completed customer orders may be used by Lombard Bespoke for portfolio and marketing purposes. If you would prefer that your order not be photographed for this purpose, please notify us in writing before placing your order.

Limitation of Liability

Lombard Bespoke's total liability in respect of any order is limited to the value of that order. We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or services, including but not limited to loss of income, loss of data, or damage to property.

Natural Variation in Leather

Leather is a natural material. Variation in grain, texture, colour, and surface markings between individual hides is entirely normal and is not a manufacturing defect. Lombard Bespoke selects leather with great care, but we cannot guarantee exact replication of appearance from one order to the next — particularly for exotic leathers such as crocodile and ostrich, where natural grain patterns are inherently unique.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising out of or in connection with these terms or any order placed with Lombard Bespoke will be subject to the exclusive jurisdiction of South African courts.

Changes to These Terms

Lombard Bespoke reserves the right to update or amend these Terms of Service at any time. The current version will always be available at lombardbespoke.com. Continued use of the website or placement of an order after any changes constitutes acceptance of the updated terms.

Contact

For any questions regarding these Terms of Service, please contact us at:

jacques@lombardbespoke.com