Privacy Policy

At Lombard Bespoke Leather (a trading name of Belt And Band (Pty) Ltd), we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, and safeguard the information you provide to us when using our website or commissioning a bespoke watch strap.

By accessing our website and engaging our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information that you voluntarily provide to us when you request a quotation, place an order, or communicate with us. This may include:

• Contact Information: Your name, email address, phone number, and shipping address.
• Order Specifications: Watch brand, model, wrist measurements, strap preferences, and reference images.
• Communication Records: Emails, WhatsApp messages, and correspondence regarding your commission.

We do not directly collect or store your payment card details. Payment processing is handled securely by third-party payment gateways.

2. How We Use Your Information

We use the collected data for the following purposes:

• To provide quotations and fulfill your bespoke orders.
• To communicate with you regarding the progress, shipping, and delivery of your strap.
• To maintain our internal atelier records and reference past orders for future commissions.
• To arrange international shipping and handle related customs documentation.
• To improve our website, services, and customer experience.

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We only share your data with trusted partners necessary to fulfill our services:

• Shipping Providers: Couriers (such as DHL or FedEx) require your name, address, and contact number to deliver your order.
• Payment Processors: Secure third-party gateways used to facilitate your transaction.
• Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., customs agencies).

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal and order information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including satisfying any legal, accounting, or reporting requirements, and to assist with any future commissions you may request.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal data, including the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request the deletion of your personal data.
• Object to or restrict our processing of your data.

To exercise any of these rights, please contact us using the details provided below.

7. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our audience comes from. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

8. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: info@lombardbespoke.com
• WhatsApp: +27 82 816 2277
• Company: Belt And Band (Pty) Ltd t/a Lombard Bespoke Leather
• Location: South Africa